Get help from the right person first time
When a line stops or the marking quality changes, you need a clear answer quickly. Our support team works through the issue with you, checks the material, the marking requirement and the machine settings, then maps out the next step. That might be remote guidance, a site visit, sample testing or a technician callout.
Clients in Ekurhuleni often need support around shift change, power interruptions and tight dispatch windows. We plan for that reality and keep the process practical, so your team can get back to work with as little disruption as possible. If your plant is in Jet Park, Boksburg, Germiston, Kempton Park, Benoni, Alberton, Midrand or Pretoria, we can assist on site or organise support from our base in Jet Park.
Sample testing and marking checks before you commit
If you are introducing a new product, changing substrate or testing a fresh artwork file, sample testing helps you avoid costly errors. We check the marking on glass and plastics, review clarity, contrast and placement, and adjust the process where needed.
Common support requests include logos, batch codes, serial numbers and fine detail on curved or flat surfaces. We also help with line speed, fixturing and repeatability so the result stays consistent from one run to the next.
- Glass bottles, jars and containers
- Plastic parts, housings and caps
- Small text, barcodes and traceability marks
- Decorative or compliance markings
Installation, setup and operator handover
Good support starts at installation. We handle machine installation, software setup, fixture design and line integration so the equipment fits your production flow. Where needed, we work with your team to position the unit correctly, confirm safety access and test the marking in real operating conditions.
After commissioning, we train operators on daily checks, file handling, start-up and shutdown steps, and basic fault finding. That reduces downtime and helps new staff settle in quickly, even on sites with rotating shifts. Our team keeps the handover simple, clear and usable.
- New machine setup and commissioning
- Operator training for production staff
- Fixture design for stable positioning
- Line integration with existing equipment
Preventive maintenance that suits local conditions
South African sites deal with dust, heat, coastal humidity and load-shedding, so routine maintenance matters. Preventive maintenance helps protect marking quality and keeps wear under control before it becomes a breakdown. We inspect the machine, check alignment, review software settings and look at the condition of consumable or moving parts.
For clients running near the coast or in busy factory environments, a regular service plan can make a noticeable difference. It also helps your team plan around shutdowns instead of reacting to surprises. A small service visit now can save a larger repair later, and keep production on track.
Breakdown repairs and spare parts support
If your system is down, we focus first on getting you back into production. Our breakdown repairs cover fault finding, component replacement, software checks and test runs after repair. Where a part needs to be ordered, we keep you informed and advise on the quickest workable option.
We also supply spares for common service needs and can identify what is required from a machine fault report, photo or sample mark. That helps reduce back-and-forth when time is short. The goal is simple: fix the issue, confirm the result, then hand the unit back in working order.
- Fault diagnosis and on-site repair
- Replacement parts and service items
- Software setup and recovery support
- Process optimisation after repairs
Nationwide support from Jet Park, Boksburg
Our support services are available nationwide, with demos, installs and training arranged where your operation needs them. From a factory floor in Gauteng to a production site in another province, we work around your schedule and the realities of the site. That includes access rules, working hours and any municipal or site specific requirements.
UV Laser is led by Riaan Pretorius and supported by a small, experienced team that understands production pressure. Naledi Mokoena oversees operations, Refilwe Mahlangu handles applications support, Anele Dlamini manages training coordination, Priya Naidoo looks after service administration and Thabo Khumalo handles field installation work. When you send an enquiry through the contact page, we route it to the right person so you get the help you need without delay.
If you need a practical answer, not a sales pitch, this is where to start. We will help you work out the next step and keep the marking process moving.