Who is responsible for your personal information
UV Laser operates through Astros Marketing (Pty) Ltd as the responsible operator of this website and related enquiry channels. Our base is in Jet Park, Boksburg, and we support customers in Ekurhuleni and nationwide. When you submit an enquiry, request a demo, ask for sample testing or book support, we process your information for legitimate business purposes linked to that request.
We only collect personal information that is needed to respond properly, deliver the service you asked for, and keep accurate business records. Where we need to use your information for a new purpose, we will do so only where lawful under POPIA.
Information we collect from enquiries and service requests
The information we collect depends on the interaction, but may include contact details, company name, physical address, site location, job requirements and technical notes shared during a quotation or service call. If you request a machine installation, fixture design or operator training, we may also keep details about the production line, materials, tolerances and site conditions such as dust, heat or load-shedding constraints.
- Name and surname
- Company or organisation name
- Contact details and preferred communication method
- Delivery, installation or site address
- Product, process and machine requirements
- Records of support, training and maintenance visits
Why we use your information
We use personal information to manage quotations, site demos, sample testing, installations, training, breakdown repairs and preventive maintenance. It also helps us plan spares supply, software setup and process optimisation, and to keep a clear service history for each client. In some cases we use the information to comply with legal, tax, audit or contractual obligations.
We do not use personal information for unrelated purposes. If we need to contact you about a quotation, service booking or technical follow-up, we will do so on the basis of the information you have provided to us.
Sharing information with service providers and technicians
We may share your information with staff members, field technicians, admin personnel and selected service providers who assist us in running our business. This can include support for site visits, software configuration, logistics, maintenance records and secure data storage. Everyone who handles personal information for us must keep it confidential and use it only for the agreed purpose.
- Internal staff involved in sales, service and operations
- Field technicians attending your site in Jet Park, Germiston, Kempton Park, Benoni, Alberton, Midrand or Pretoria
- Delivery, logistics and installation support providers
- Professional advisers where required by law
We do not sell personal information. We only disclose information where it is necessary for service delivery, legal compliance or where you have given consent.
How long we keep records and how we protect them
We retain personal information only for as long as needed to fulfil the purpose for which it was collected, or as long as required by law, accounting practice or contract. Service records may be kept for longer where they help with warranty support, machine history or repeat maintenance visits. Once information is no longer needed, it is securely deleted or archived in line with our retention practices.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. These measures may include access control, password protection, limited staff access and secure record handling. No system is perfect, but we aim to keep data handling tight and practical.
Your rights under POPIA
You have rights regarding the personal information we hold about you. Subject to legal requirements, you may ask us to confirm whether we hold your information, request correction of inaccurate details, object to certain processing or ask us to delete information that is no longer required. You may also withdraw consent where processing depends on consent.
- Request access to your personal information
- Ask for correction of outdated or inaccurate records
- Object to processing in limited circumstances
- Request deletion where lawful and applicable
- Lodge a complaint where you believe your rights have been affected
To exercise your rights, please use the enquiry form on our contact page and include enough detail for us to identify your request.
Cookies, website use and policy updates
Our website may use standard cookies or similar tools to improve basic functionality, measure site use and help us understand which pages are being visited. This information is usually collected in an aggregated form and does not identify you directly. You can manage cookies through your browser settings if you prefer.
We may update this Privacy Policy from time to time to reflect changes in law, operations or service arrangements. The latest version will apply from the date it is published. Please review it occasionally so you stay informed about how your information is handled.